The next movie in Miracom Network's Business Solutions Series has been uploaded to YouTube.
Proactive Device Management highlights the inefficiencies that exist in most companies' process of managing their print devices and offers a solution through the implementation of a managed print services application.
How does the Business Solution Series promote an independent managed print service initiative? First, it highlights the fact that as an independent, you aren't tied to a specific toner source. You can provide the best option for your customer. It also positions you as the expert when it comes to their print needs.
This series discusses some of the key factors in selecting the right MPS solution for your organization. As an independent, time is precious. Having fewer resources than national service organizations and the OEM's, you need to quickly assess your options, make your selection and implement it. Hopefully, the questions we are posing help you in this process.
In the last post, we discussed the need for a ticketing system imbedded into your MPS solution. Hopefully, you agree with me that the answer is, "Absolutely yes!" Maybe you just want e-mail notification of supply and service alerts. Today, let's expand on this point a bit:
The next movie in Miracom Network's Business Solutions Series has been uploaded to YouTube.
How to Determine Toner Quality discusses the importance of understanding first what an acceptable yield is and then how to know if the toners being supplied by your vendor are meeting your standards.
How does the Business Solution Series promote an independent managed print service initiative? First, it highlights the fact that as an independent, you aren't tied to a specific toner source. You can provide the best option for your customer. It also positions you as the expert when it comes to their print needs.
For many customers, moving forward with any business solution requires considerable research, and is often met with hesitation. This is the best time to offer up the concept of moving forward with a “Pilot Program.” We have found that a 90‐day “Pilot Program” is a valuable approach to building a long‐term print management partnership. First, it affords your customer or prospect the opportunity to implement the program with minimal financial exposure or contractual commitment. Second, it allows them to evaluate and experience all aspects, as well as the overall efficiencies of your Managed Print Services Solution - a “Try before you buy!” opportunity.
This series discusses some of the key factors in selecting the right MPS solution for your organization. As an independent, time is precious. Having fewer resources than national service organizations and the OEM's, you need to quickly assess your options, make your selection and implement it. Hopefully, the questions we are posing help you in this process.
In previous posts, we have discussed many important factors, including what DCA to use, training options and how much are you willing to invest in getting started and training. Our next factor is:
Do you need a built-in ticketing system to track device alerts?
Eddie Lederer, President of Miracom Network, recently published an article in Photizo Group's publication MPS Monthly. Part of the Market Intelligence Package, this newsletter offers insights, strategies and information related to structuring and managing a successful MPS offering.
Eddie's article, titled "Transitioning a Traditional Printer Company Into a Hybrid Dealer", details the success of an independent toner and service provider that over the course of a few years, grew into a strong hybrid dealer; offering not only toner replenishment and service but a full blown MPS solution for his customers. By progressing at a pace that was comfortable for him, he gained confidence to expand his business beyond both his historical capabilities and internal geographic reach. The key was having a MPS solution that could meet him where he was while providing the tools to grow, as he became more confident. For independent dealers, it is vital to select a solution that, along with data, provides the necessary guidance to become a successful hybrid dealer.
A leading source of MPS information, Photizo Group offers a variety of tools to assist the MPS provider. To learn more, please visit their online store or their corporate site.
This series discusses some of the key factors in selecting the right MPS solution for your organization. As an independent, time is precious. Having fewer resources than national service organizations and the OEM's, you need to quickly assess your options, make your selection and implement it. Hopefully, the questions we are posing help you in this process.
In previous posts, we discussed how autonomous you wish to be, the need for flexibility in a solution, hardware versus software DCA's and finding a solution to meet all your customers' requirements. Our next factor is:
Are there affordable training options?
Software is software where, and some are easier to learn than others.
1. Are you required to make a long term commitment?
2. Is there a lower price point available for your initial engagement or must you commit to one flat rate?
3. Can you easily transition from a lower program option as your needs change?
4. Does the company offer different levels of support and training that can be customized to your budget and requirements?
5. Do the marketing options (training tools, websites, etc.) incur a one time fee or are billed on an ongoing basis? If ongoing, can you cancel at any time or are you locked in?
These are just a few factors to think about when selecting your MPS solution. What others can you think of? Let us know!
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