Monday, May 3, 2010

Selecting The Right Managed Print Services Solution - Part One

Probably the most important ingredient in a successful Managed Print Service (MPS) Program is the selection of the technology used to remotely monitor your customers print environments. You, the independent service provider, need to determine what your requirements are and what features are most important to you. Is there a stock set of requirements that fit every situation? It's doubtful.

Remember, MPS isn't a cookie cutter term. It means different things to different independent service providers, and definitely will mean different things to your customers. So don't implement a cookie cutter solution. That will take you down the wrong path and waste lots of valuable time; time you just can't afford to waste. The first step should be to determine the most important variables for your business and your customers.

Managed Print Services - Dressed Up and Ready to Compete - What Do You Think? Part V

PART V - What Do You Think? How Will You Respond?

In this series, “Dressed Up and Ready to Compete - What Do You Think?” we'll look at some "MPS" indicators and market directions so that we can address the questions... or at least be aware of what's taking place.

Just one more sign that the OEM's are pushing down stream. Let's hope your part of their solution?

Ricoh completes Infotec and Ikon integration


"Ricoh UK announced yesterday that it has officially completed the integration of both the Infotec and Ikon businesses and brands into the parent company....................................Read More

http://www.graphicrepro.co.za/asp/news_long.asp?nid=15519

So last week, in Part IV of this series, “What Do You Think; How Will You Respond”, we continued our discussion about MPS, switching our attention to HP and their latest announcement , and now let's see how Ricoh is making progress. OOce and their move or should I say realignment in the MPS space. So now is it any surprise that the discussion is now moving down channel? Not to me. The MPS space is changing, shaping up...whatever you want to call it and we all need to be aware of the moves; positioning taking place with the big boys and how we're each positioning our own companies.

Personally, I'm excited about all the new opportunity and I think you should be too. It’s a big market with plenty of room to play, if you’re dressed up and ready to compete. But please, if you’re an HP dealer, Xerox channel dealer or Oce partner, etc., do not get caught thinking that they are out to protect their channel. They are all redefining their channels and you may just not be part of that new direction.



I'm just not waiting around to see what's next. I can't afford to...can you? HP, like Xerox, like Dell and the others have all come to play. The "channel" will be redefined and each will have aggressive divisions going direct. This is not going to make things easier for us Independents. But hey, please pick me; make me part of your strategic plan. But just in case, I’m goanna have my own strategy. And here's the truth...and a great one at that. There is "Strength in Numbers", distributed reach and leveraged expansion? Remember, it’s the Power of the Independent: Local Dealers - National Solutions.



So what's the plan? We all dressed up and ready to compete? I’m just asking the questions. I think this is an important topic; this is not going to go away and we need to be asking hard questions and getting positioned as Independents to answer the threat and capitalize on the opportunities.

Tuesday, April 27, 2010

Managed Print Services - Dressed Up and Ready to Compete - What Do You Think? Part V

PART V - What Do You Think? How Will You Respond?

In this series, “Dressed Up and Ready to Compete - What Do You Think?” we'll look at some "MPS" indicators and market directions so that we can address the questions... or at least be aware of what's taking place. Just more signs of the OEM movement to take managed Print Services to the street. Let's hope you're part of their solution!

"HP Introduces Powerful Enterprise Tools to Enhance Managed Print Services Delivery, Enable Mobile Printing and Improve Customer Communication" Read more...


"HP to predict how IT shops use print devices" Read more....


So the week before last, in Part IV of this series, “What Do You Think; How Will You Respond”, we continued our discussion about MPS, and switched our attention to HP and their latest announcement.  Well guess what, we've got more movement.....surprised? Hey these guys are all positioning and MPS is the new print frontier.

Thursday, April 15, 2010

Managed Print Services - Dressed Up and Ready to Compete - What Do You Think? Part IV

Managed Print Services - Dressed Up and Ready to Compete - What Do You Think? Part IV

PART IV - What Do You Think? How Will You Respond?

In this series, “Dressed Up and Ready to Compete - What Do You Think?” we'll look at some "MPS" indicators and market directions so that we can address the questions... or at least be aware of what's taking place.

Just one more sign that the OEM's are pushing down stream. Let's hope your part of their solution?
HP wants to bring managed print to the midmarket HP's new managed enterprise services business unit is focused on the enterprise market, but the next phase will see the channel enabled to bring managed print to the midmarket and SMB"

"Since its launch in September, Hewlett Packard Co.'s (NYSE: HPQ) managed enterprise services business unit has been focused on the enterprise market with a largely direct managed print services play. As HP looks to bring the play down into the midmarket......" Read on....

http://www.itbusiness.ca/it/client/en/Home/News.asp?id=57054


Monday, April 12, 2010

New Business Solutions Series Movie Published on YouTube

The next movie in Miracom Network's Business Solutions Series has been uploaded to YouTube.

Identifying Defective Toners asks what is the definition of a defective toner?  How can you identify them unless you are establishing acceptable yields and measuring those yields on a device-by-device basis? 

How does the Business Solution Series promote an independent managed print service initiative?  First, it highlights the fact that as an independent, you aren't tied to a specific toner source.  You can provide the best option for your customer.  It also positions you as the expert when it comes to their print needs.

Friday, April 9, 2010

Managed Print Services - Dressed Up and Ready to Compete - What Do You Think? Part III

PART III - What Do You Think? How Will You Respond?

In this series, “Dressed Up and Ready to Compete - What Do You Think?” we'll look at some "MPS" indicators and market directions so that we can address the questions... or at least be aware of what's taking place.

OK...from the headlines last week.....Just in case nobody heard the news.....smaller announcement than the whole Dell thing yet still a pretty good size piece of "MPS" news; it certainly caught my attention.

"Oce Business Services Introduces Oce MPS Managed Print Services"
 
"Oce Rebrands and Extends its Current Fleet Management Service"

"Oce Business Services, a leading provider of document process outsourcing services and technology, today announced Oce MPS, a rebranded and significantly enhanced version of the company's current Oce Universal Fleet Management service....................." Read on....

Thursday, April 1, 2010

Managed Print Services - Dressed Up and Ready to Compete - What Do You Think? PART II

PART II - What Do You Think? How Will You Respond?

In this series, “Dressed Up and Ready to Compete - What Do You Think?” we'll look at some "MPS" indicators and market directions so that we can address the questions... or at least be aware of what's taking place.

Just in case nobody heard the news.....HOW COULD YOU HAVE NOT!
"Dell to enter managed print services market"
"Dell is eyeing the growing amount of data in organizations"

"Dell could start offering managed print services later this year as it tries to extend its reach in the printing and imaging market......................"

So the other day, we spoke a bit about the managed print services space with a focus more on Xerox and HP; let's face it, the biggest of the big boys.....for now….. But here comes DELL, as if this is a shock to any of us. Great company, obvious market positioning with the acquisition of Perot Systems; I mean Dell Services (their just down the street from my office and I happened to drive by while taking my daughter to cheerleading practice - noticed the new sign; a pretty blue!