As Market Communications Manager of Miracom Network, my goal is to raise awareness of our solution to providers searching for a managed print solution (MPS). More importantly, I remain the "first line of defense" for these companies, many who are brand new to the concept of MPS. I provide training, tech support, strategies to maximize the benefits of using the Miracom Solution. I also act as liaison between the customer and our development team, working to add functionality that meets changing market and customer needs.
First developed as an in-house solution to remotely monitor customers' print devices, I was involved with the planning and programming teams to ensure that real-world issues facing service companies would be solved by the Miracom Solution.
Over the years, we have seen the market mature and embrace MPS. And our solution has changed right along with it. We offer both a hardware (Magic 1500) and software (MagicSoft) monitoring option. We provide a software plugin (MagicL) to monitor locally attached devices. Service companies can capture meter reads, toner levels and service alerts only or use the integrated ticketing component to have supply and service tickets created automatically. Tapping into Global Service Directory allows companies to expand their product offering beyond their geographic boundaries without losing autonomy or control of the account. For more information about our solution, please watch this movie.
Miracom publishes the "Miracom MPS Insider" with the goal of sharing information about the changes taking place in the emerging Managed Print space. If you would like to subscribe, please forward your e-mail address to me to be added to our mailing list.
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