The Global Service Directory is a component of Miracom's Managed Print Services application which enables service providers worldwide to locate one another, and issue each other tickets for service support.
This enables you to tap into resources around the world, and support any size account, no matter where you or your customers are located. You are able to pursue large, geographically dispersed accounts that you may not have been able to otherwise pursue and service.
What is the Service Directory?
The Service Directory is an automated look-up system that enables one service provider to locate another. A service provider is an individual or organization that provides service in support of an account. That service can be anything from cartridges and other supplies to parts and equipment to repair and maintenance, and everything in between.
It is a meeting place for companies to come together in support of their customer accounts. It is a means by which a company in one location can find companies in other locations. And once found, tickets for service can be issued and managed. The Directory also provides key decision-making information, such as which devices a company can service, what their billing rates are, and their available response times. This brief Flash movie explains what the Service Directory is and how it can provide additional revenue to service providers simply by being listed:
Listing Yourself In The Directory
By listing your company or yourself in the Directory, you provide exposure to service providers worldwide who may wish to turn to you for an assortment of services and client support. Being listed in the Directory is the first step enabling other service providers to call upon you or your company to support their service needs. This is an opportunity to get more revenue-generating business just by taking the time to sign-up! It’s a quick and easy process, and signing-up is 100% FREE! Just click on this Sign-Up link: https://rpcms2.miracomnetwork.com/index.php?page=ServiceProviderSignUp:RequestForm
In Summary
By leveraging service providers in the Directory for support, you can pursue large, geographically dispersed accounts that you may not otherwise be able to pursue and service. The Directory enables you to tap into resources around the world, and support any size account, no matter where you or they are physically located.
With all the buzz about MPS services, solution selling, and the need to become more strategic with your customers, the Service Directory is really the first step in that process, and a natural and easy way of delivering additional value to your clients. It starts with helping you attract more service from both other providers and your customers. You can sell your customers and prospects on the value of being able to service any of their locations, and have confidence that you have the infrastructure in place to support their needs. By providing you access to what we believe is the least expensive and most feature rich Directory in the industry, it is our intent to position you for ever greater success; helping you to be more strategically positioned in the market than ever before.
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