MiraPageThe MiraPage Solution provides dealers with everything they need to mange device alerts. While MiraPage is a "scaled down" version of Miracom's complete application (MiraPlus), it is still feature rich and more robust than other solutions in the market.
- Web based real time data
- Easy to use supplies meter views, and asset tracking info
- Automated or customized network scan intervals & IP ranges
- Data can be saved and emailed in CSV format
- Formatter reset capture and adjustment functionality
- Access to important information, including asset numbers, real‐time page counts, color and monochrome identification, color page counts, device description, IP address, LCD reading, location, MAC address, serial number, host name, device status, toner levels, vendor information, and more!
Are you looking for a complete “end to end” Managed Print System that can help you strategically manage entire print and copy fleets? Then the MiraPlus Print Management Program is perfect for you. MiraPlus provides you with complete account management flexibility; down to the individual print device. Whether it’s CPP (Cost per Print), CPD (Cost per Device), or Time-and-material (T&M), MiraPlus allows you to mix and match device management requirements based on customer requirements. Complete with its "ACTS" (Automated Centralized Ticketing System) and National Service Directory, MiraPlus is the complete MPS Solution.- Remote monitoring of meter reads and asset tracking info
- Automated service tickets based on real-time alerts
- Allows you to search for service providers through the Global Service Directory
- Full access to free designer skins so you can change the look of the application
- Includes access to costs, billing, and gross profit data on all your accounts
- Service is integrated into consumables and equipment costs, providing you with a more complete view of TCO (total cost of ownership), return-on-investment, and cost-per-page data
- Enables worldwide customer support
- Virtual Print Management service capability
- Integrated Automated Centralized Ticketing System (“ACTS”)
- Supports cost-per-page (CPP) time & material (T&M) & cost-per-device (CPD) programs
Miracom has the most flexible Data Collection Agent (DCA) options in the market. Offering both hardware and software DCA options, Miracom's technology will meet customer needs in the most security centric environment. If you need to manage locally attached devices, Miracom has the easiest to deploy solution for that as well.
Hardware Solution - Magic 1500
The most non-invasive remote monitoring solution on the market, the Magic 1500 is a 1U rack mountable appliance that is installed in the customer's server room.
- Communicates with any SNMP networked print devices
- Rack mountable unit plugs into any Ethernet port
- Communicates across HTTP or HTTPS
- All outbound traffic is AES 128 bit encrypted
- Built "network shaping" utilizes 56K maximum bandwidth
- Supports static IP configuration
- Has built in standard Proxy server support
Software Solution - MagicSoft
MagicSoft is a software version of the Magic 1500 appliance. Although it must be downloaded onto a customer's server or other network attached computer, MagicSoft is still less invasive than other solutions. Once downloaded and installed, MagicSoft monitors print devices exactly like the Magic 1500, polling devices and sending data back to the application. - Downloadable Software
- Operates just like the Magic 1500
- Best for smaller less security centric accounts
Local Devices - MagicL
MagicL (Magical) is a software plug-in that can be used in conjunction with either the MagicSoft software or Magic 1500 hardware appliance. MagicL allows service providers to remotely monitor their customers locally attached print devices. Less invasive and easier to deploy than other solutions on the market, MagicL can get you the page counts you need on locally attached devices.
Service Directory
The Service Directory is a component of Miracom's Managed Print Services application which enables service providers worldwide to locate one another, and issue each other tickets for service support. Want to sign-up; just click on the image on the left.
- Automated look-up system
- Data includes devices serviced, bill rates, and response times
- Tickets for service can be issued and managed directly from the Directory
- Free access to the Directory to locate service providers and issue tickets
- Free sign-up for listing yourself in the Directory!
E-Learning
E‐Learning is a unique set of tools designed to guide dealers through every aspect of deploying a strategic MPS solution. Includes sales strategies and support materials that are accessible 24 hours a day, 7 days a week. Using a multimedia approach, you will find PowerPoint presentations, Flash movies and PDF files that can help you fully understand all areas of the application as well as how to efficiently communicate all aspects of the solution to existing customers and prospects.
To learn more, please visit E-Learning at:
Integrated "MPS" Web Sites
Miracom provides access to professional print management web-sites. These sites are fully hosted and come complete with value-added marketing material, incorporating your company name, logo, and contact information; everything is integrated into your MPS print management application. Additionally, it's branded to reflect the Designer Skin of your choice.
A professional corporate web site designed to sell strategic print management solutions- Includes company name, logo, contact information, and designer skin
- Includes value added marketing material
- Directly links into the application, improving brand identity and customer support
- Fully hosted by Miracom Network
This link provides basic information on the Integrated web-sites
Back End Management
Offering your customers a Managed Print Solutions (MPS) is something that just cannot be avoided any longer; it's now almost a market imperative. But to what degree do you really want to be involved with learning and administering a print management offering. More importantly, are you being provided with print management alternatives that addresses your market entry criteria; how flexible are your options; how flexible are your customers options; can you fully execute a print management solution; why are so many companies struggling with the implementation and transition process; can alternative approaches better meet your objectives; how can you capitalize on your market position and industry relationships.
As the market continues to move toward Managed Print Services, are you positioned to execute; do you have the tools, knowledge and direction required? The reality is that few companies currently have the in-house resources and expertise to appropriately deliver and administer a MPS initiative. Rest Assured, Miracom is well positioned to support you with several flexible engagement options:
Account Set-Up
Account Set up is well suited for companies that are looking for a turn-key approach to initial account creation and is offered on an account by account basis. So if you're new to managed print and not yet proficient at implementation; or if you simply see the value in outsourcing this function, Miracom can assist you needs. Account Set-Up includes:
Create customer account- Create primary customer user account
- Manage appliance settings and assign appliance to customer
- Enter all customer IP ranges
- Create location and cost center trees
- Set up device discovery Rules
- Set up ticket generation rules
- Accept devices discovered by the appliance
- Accept all locally attached and discovered devices
- Add manual (non-monitored) print devices
- Troubleshoot all appliance issues with you or your customer
Account Maintenance
Once the customer's account has been set up, you may wish to have Miracom assist with the monthly maintenance and system oversight. Account Maintenance includes:
Edit customer settings including locations, cost centers, and users- Accept new devices as they are discovered
- Add and remove IP ranges as needed
- Monitor & troubleshoot account for devices that stop reporting in
- Manage page count resets as they occur
- Ensure appliance connectivity and monitoring status of print environments
National Dispatch
Our National Dispatch capabilities may be just what you’re looking for to manage all back office responsibilities. This will enable your organization to focus its efforts on sales, marketing, and core business growth. And when you're ready, take it all back in house!
Includes asset tagging of all print devices with 800 service line- Outsourced national service and dispatch functions
- Full access to costs, billing, & gross profit data on accounts
- Service and consumables costs are integrated to provide a more complete view of total cost of ownership, return-on-investment, and cost- per-page data
- Enables worldwide customer support and virtual service capabilities
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