Selecting the Right Managed Print Services Solution - Part Seven

This series discusses some of the key factors in selecting the right MPS solution for your organization.  As an independent, time is precious.  Having fewer resources than national service organizations and the OEM's, you need to quickly assess your options, make your selection and implement it.  Hopefully, the questions we are posing help you in this process.

In previous posts, we discussed how autonomous you wish to be, the need for flexibility in a solution, hardware versus software DCA's and finding a solution to meet all your customers' requirements. Our next factor is:


Are there affordable training options?

Software is software where, and some are easier to learn than others. 

1.  Are you required to make a long term commitment? 
2.  Is there a lower price point available for your initial engagement or must you commit to one flat rate?
3.  Can you easily transition from a lower program option as your needs change?
4.  Does the company offer different levels of support and training that can be customized to your budget and requirements?
5.  Do the marketing options (training tools, websites, etc.) incur a one time fee or are billed on an ongoing basis?  If ongoing, can you cancel at any time or are you locked in?

These are just a few factors to think about when selecting your MPS solution.  What others can you think of?  Let us know!