What Message Should I Be Delivering To The CIO, CTO, or IT Director About My Managed Print Services Program?

Network printers are growing at a rate of 20% annually, and the amount of information printed by network users is increasing accordingly; over 50% of network traffic is printer traffic; Dataquest, IDC and CAP Ventures have all concluded that page volumes are growing at a compound annual growth rate of roughly 8%; help desk support studies have shown that 30‐60% of the calls to help desks are print related; it is widely accepted that 20% of IT support time is spent in addressing printer problems in one form or another; and printers, the supplies associated with them and the support required to keep them operating represent 5‐10 percent of the typical IT budget.

Few network managers and IT departments track printing costs at all. But an accurate assessment of costs is essential to reducing them. This is what we do. In fact we’re even able to audit the performance of your current Service Provider!

While most Service Providers in the market fail to track the kind of data necessary to manage your print environment more effectively, efficiently, and strategically, only being reactive to your equipment and business needs, we provide you with 24‐hour, web‐based access to real‐time and historical data on your print environments, and ALL the costs behind the management of that environment. We manage print as a process, making it more efficient and cost effective.

Our primary goal, in addition to saving you money, is to reduce the time you and your organization spends monitoring and maintaining printing equipment, thereby freeing you up to do work on more strategic and important IT projects. We can transition your role from day‐to‐day management to an audit and oversight role quickly, and provide you with the very data you need to audit your print environment and our performance unlike anyone else in the market.